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Conversations: view your calls per contact

The Conversations screen shows all your messages and calls, grouped by contact. You see at a glance who you've been in touch with and when. You open a conversation, read the history, and send a reply. As long as you haven't had any conversations yet, you'll see the message "No conversations yet".

Step-by-step​

1. Open the Conversations screen​

  1. Log in to app.telsmart.eu.
  2. Click Conversations in the left-hand menu.

You'll see the title Conversations with the subtitle Your calls, grouped per contact.

2. Understand the empty state​

If you haven't sent or received any messages yet, the message No conversations yet appears. Conversations show up automatically as soon as you send or receive a message.

3. Start a new conversation​

  1. Click the Start a conversation button.
  2. Choose the contact you want to get in touch with, or search for the contact.
  3. Type your message and send it.

The conversation then appears in the overview, under the contact's name.

4. Search for a contact or conversation​

Use the search bar at the top of the screen to quickly find contacts, companies, teams or calls. You can also use the shortcut Ctrl+K to open the search bar right away.

5. Go back to the overview​

Click Conversations in the left-hand menu to always return to the overview of all your conversations.

Tips​

  • Quick call: Use the green Call button in the top right to start a call from any screen.
  • Add contacts first: Save contacts in Contacts before starting a conversation. That way you can search faster and conversations are correctly linked to the right person.
  • Call history: Want to see only the calls you made and received? Go to Calls in the left-hand menu.
  • Search faster: Use Ctrl+K to find a contact or conversation without using your mouse.