Can an AI assistant get access to my workspace?
This is an advanced feature that isn't publicly documented yet — get in touch with us and we'll look at it together.
Conversations: view your calls per contact
The Conversations screen shows all your messages and calls, grouped by contact. You see at a glance who you've been in touch with and when. You open a conversation, read the history, and send a reply. As long as you haven't had any conversations yet, you'll see the message "No conversations yet".
What do the numbers at the top of my dashboard mean?
The four tiles at the top of your dashboard show today's status: number of calls, missed calls, average duration and pickup rate.
What do I see on my dashboard?
Your dashboard shows what's happening in your workspace today: your call stats, your team's activity, and a step-by-step guide to fully set up Telsmart.
Viewing and searching your call history
The Calls page shows the overview of all your phone calls within your workspace. For each call you see who called, when, how long it lasted and what the status was. For calls with an AI summary, you can also find and share that. You use this page to quickly look up a specific call or to export an overview of calls.
Using the Telsmart dashboard
The dashboard is your home page in Telsmart. Here you see at a glance how far along you are with setup, what happened today, and which of your team is online. From here you can also quickly jump to the most important parts of the platform.
Calls: choosing numbers, calling and setting your availability
The Calls screen is the starting point for calling from Telsmart. You type or paste a phone number, dial it using the keypad, and start the call. Using the tabs at the top you see your speed dial contacts, your recent calls and your team's calls.
How do I set my status to Busy or Away?
Click your avatar in the top right and choose Online, Busy, Away or In meeting — your colleagues see your status right away under "Team online".
How do I change the app's language?
Click your avatar in the top right, open Language, and choose Nederlands, English or Français.
How do I finish setting up my workspace?
Your dashboard shows a checklist "Get Telsmart ready in 5 steps" — work through the remaining steps one by one.