Setting up an IVR menu
In the guided call flow setup, under "More options" choose "Offer a menu" and set where the call goes for each key.
Setting opening hours
When creating a call flow (Guided setup), choose your opening hours in step 1: "When should your phone ring?"
What is call routing?
Call routing (a call flow) determines what happens when someone calls one of your numbers — for example forwarding to a colleague, a queue or a voicemail.