Why can't my number receive calls?
A number you've only verified as a Caller ID can be shown on outgoing calls, but it can never receive incoming calls.
How do I bring my existing number to Telsmart?
Under Numbers, choose "Bring your own number" and enter the number you want to port — porting takes 5 to 10 business days.
How do I add a new phone number?
Click "Add a new number" under Numbers and choose between a new number, porting your own number, or just verifying a Caller ID.
Which number do people see when I call?
The number you set as Caller ID in your Call settings — by default your first verified or active number.
What's the difference between a workspace number and a personal Caller ID?
A workspace number is an active line that can both call and be called; a personal Caller ID only shows your name/number on outgoing calls and can't receive calls itself.