Skip to main content

How can we help you?

Steps, answers and quick fixes for calling with Telsmart.
On your computer and on your mobile.

Popular searches:Invite a colleagueNo summarySpeed dialHeadsetInvoicesPhone not ringing
Using MyTelsmart or Flexy? They have a separate help center.

New here? Start here

Four steps and you're calling with your business number.

1

Set up your number

Get a new number, or bring your existing one.

2

Make and take calls

Your first call, from your browser or the desktop app.

3

Read your first summary

After every call, the summary is waiting for you in Calls.

4

Invite a colleague

Reachable together on the same number.

Mobile

Need an eSIM or SIM card?

Need a new eSIM or want to cancel one? Fill in the form and our back office takes care of the rest.

Request an eSIM →

Choose a topic

The questions we get most often, per topic.

▷
Getting started
Workspace, dashboard, status
☎
Calling
Calls, speed dial, audio
≡
Call summaries
A summary after every call
#
Numbers
Numbers, porting, caller ID
⇄
Call routing
Who rings, when, and what happens next
□
SIM & mobile
eSIM, your business number on your mobile
👥
Team & users
Invites, roles, seats
📋
Contacts
Import, export, phone book
💳
Billing & subscription
Invoices, payment, seats

Something not working?

Choppy audio or a phone that won't ring: you can fix most problems yourself in two minutes.

Remote help

A Telsmartie looks at your screen live via TeamViewer. Connected in one click.

Connect with TeamViewer →

Frequently asked questions

Short answers about bringing your number, your subscription, the eSIM and privacy.

View all topics →

Network status

Check for outages or maintenance before you dig further.

status.telsmart.eu ↗

Still stuck?

A Telsmartie will help you out, via chat or email.

Contact support