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Why can't my number receive calls?

A number you've only verified as a Caller ID can be shown on outgoing calls, but it can never receive incoming calls.

Under Numbers, verified caller IDs are listed separately under "Verified caller IDs — Outbound only — no inbound calls, no call routing". A number you've bought from Telsmart or had ported over appears as an active line and can both call and be called.

  1. Open Numbers in the left-hand menu.
  2. Click Manage next to your number.
  3. On the General tab you'll see the notice "Outbound only" if this number can't handle incoming calls.

Number detail with the "Outbound only" notice and the grayed-out Call routing tab.

Good to know: buy a number from Telsmart or request porting to be able to receive incoming calls too.