How to Change Buttons on a Desk Phone or Hot Desk Profile
How to Change Buttons on a Desk Phone or Hot Desk Profile
1. Open the device management area 0:20
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From the dashboard, go to Manage devices.
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Open Manage Devices or Use Configuration Devices — both links lead to the same place.
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This is where you can manage button layouts for fixed desk phones and hot desk profiles.
2. Select the fixed desk phone you want to edit 0:35
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In the device list, find the phone assigned to the user.
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In the demo, the fixed device belongs to Alfie.
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This process applies to a fixed phone for a user or a fixed phone tied to a hot desk profile.
3. Open the device button settings 0:48
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Click the three dots next to the phone icon.
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Choose Device buttons.
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You’ll see the current button layout, including any existing colleague/user buttons.
4. Edit the button layout for the fixed device 0:59
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Move buttons to a different position if needed.
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Add an extra button by selecting the desired colleague/user.
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Click OK and then Save.
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The updated layout should appear on the phone within a few seconds.
5. Switch to the hot desk profile 1:12
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On the same page, open the Hot desk tab.
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This shows the users who can log on or off on devices.
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Hot desk profiles are managed in the same general area as fixed devices.
6. Edit the hot desk device buttons 1:31
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Click the three dots next to the hot desk device.
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Select Device buttons.
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Review the current phone layout for that hot desk profile.
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Add another button if needed, then click OK and Save.
7. Refresh the hot desk phone to see the changes 1:49
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The changes are saved to the hot desk profile.
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To make the new buttons appear on the hot desk phone, log off and log back on.
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After re-login, the updated button layout will be visible.